Help Center
Find answers to common questions and get support
Documentation
Complete guides and API references
Email Support
Get help from our support team
Live Chat
Chat with us in real-time
Getting Started
Go to Settings > Connected Pages, click "Connect New Page", and follow the OAuth authorization flow. You'll need admin access to the pages you want to connect.
Most users complete setup in under 10 minutes. Simply connect your pages, upload your FAQs, and customize your brand voice.
No! Djaber.ai is designed to be user-friendly. Our intuitive interface guides you through each step of the setup process.
AI & Conversations
Our AI achieves 95%+ accuracy when properly trained with your business information. You can always review and override responses in real-time.
Yes! You can set your brand voice (formal, casual, friendly), upload FAQs, and configure response templates to match your style.
The AI will automatically escalate complex queries to your team. You'll receive a notification and can take over the conversation manually.
Yes, Djaber.ai supports 15+ languages including English, Spanish, French, German, Arabic, and more.
Billing & Plans
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. Enterprise customers can arrange invoice billing.
Yes! You can upgrade or downgrade your plan anytime. Changes take effect immediately, and we'll prorate any billing differences.
Yes, we offer a 14-day free trial with full access to all features. No credit card required to start.
We offer a 30-day money-back guarantee. If you're not satisfied, contact support within 30 days for a full refund.
Security & Privacy
Absolutely. We use bank-level AES-256 encryption, SSL/TLS protocols, and comply with GDPR, CCPA, and other data protection regulations.
Only you and authorized team members can access your conversations. We never share or sell your data to third parties.
Data is stored in secure, SOC 2 compliant data centers with automatic backups and redundancy across multiple geographic locations.
Technical Support
Contact our support team 24/7 via email (support@djaber.ai), live chat, or through the help center. Response time is typically under 2 hours.
Yes! Pro and Enterprise plans include dedicated onboarding sessions. All users have access to video tutorials and documentation.
Yes, we offer integrations with popular CRMs, helpdesk software, and business tools via our API. Check our documentation for details.
Still need help?
Our support team is available 24/7 to assist you with any questions or issues.